Shipping & Returns

All of our orders are sent out with DPD Local on a next day delivery.  Orders can be delivered from 7AM - 6PM Monday to Friday.  We can arrange for a Saturday delivery, this is available at an extra cost.  Please contact us if you would like to arrange this.

Goods are subject to availability and delay in delivery of goods is sometimes out of our control. All delivery dates are quoted in good faith and delivery dates cannot be guaranteed. In the event that delivery cannot be made within 30 days, we will contact you to discuss alternative arrangements. You have the right to withdraw from the contract at this stage.

As soon as the goods have been delivered you will be responsible for them. Delivery is deemed to take place when the goods are delivered to the address nominated by you. However, you will only own the goods when we have received payment for them in full.

Before any goods are signed for, you should check that there is no damage. By signing for the goods you are accepting the delivery is in perfect condition. If there is any damage, please do not sign for the goods and notify us as soon as possible that you have refused the delivery. At times we appreciate with large deliveries this may not always be possible, so should you find that within 24 hours of delivery there are damaged products, please contact Customer Services on 01457 858277 for a replacement to be despatched.

All goods must be returned to us with their original packaging. This does not affect your statutory rights as a consumer.

All goods are supplied with 3 months return to base warranty, some refurbished products may have the remaining manufactures warranty.  If you have a faulty product please call our returns department on 01457 858277.

For Consumers wishing to return non-faulty goods we abide by the Consumer Protection (Distance Selling) regulations 2000 which allow you to return the goods in their original condition within 7 days of delivery for a full refund.

Business customers may return non-faulty goods at our discretion within 7 days from delivery and there will be a restocking charge of 25% of the cost of the items returned. Items must be returned in accordance with our returns policy after first obtaining a returns number from Customer Services.

Goods returned to us remain at your risk until booked into our returns department. We recommend that when returning goods that adequate insurance is taken out to cover any loss or damage that may occur during transit. We will not be held liable for any such loss or damage.

Refunds, once authorised are processed the same working day unless we are awaiting goods to be returned by you in which case they will be processed when they have been checked and booked into our returns department). Please note that once we have processed your credit, your issuing bank may not be aware of the transaction for up to 7 working days.

Goods, which we have agreed to exchange or refund, will be dealt within 3 days of our receiving them (subject to stock availability). Please allow up to 10 working days from the date you return the goods to us, for delivery of the exchanged goods. If you wish to enquire on the status of the exchange after this period please call Customer Services on 01457 858277 with your returns number, or email them at sales@gbuksystems.com